1. The wedding couple has put their trust in Journeys to plan a successful destination wedding for them. They requested our assistance to book and manage every reservation so they can focus on the details with the wedding planner.  We want everyone to have an incredible experience. 

2. The couple has reserved a block of rooms and finalized a contract for these accommodations. They might be accruing benefits for their wedding festivities. It’s important to note that rooms booked independently of their reserved block won’t contribute to meeting their contractual obligations or earning wedding-related perks. They are counting on your room reservation.

3. We give you personal and individual attention. You will be a real person and not merely a confirmation number. We are able to customize your trip any way you like, and can even help if you’d like to extend your stay, change resorts after the wedding, or bring your family.

4. We provide personalized and attentive service, recognizing you as an individual rather than a mere confirmation number. Your travel experience is fully customizable, and we’re happy to assist with any preferences, whether it involves extending your stay, switching resorts post-wedding, or including your family in the plans.

5. You will be part of the wedding group and the resort will recognize you as a destination wedding guest. You will appear on our final guest list that gets sent to the resort prior to arrival.

6. We work on getting you the best price. If you see a less expensive price for the exact package – dates, taxes, insurance, transfers, etc. – give us the opportunity to see if we can get the same price. This way we can book your reservation and you can become part of the wedding party. Usually, online prices are lacking something like transfers or taxes. Please give us the opportunity to help you with this.

7. We include roundtrip airport transportation with our room reservations, so you will know who to look for at the airport when you arrive.  Safety is a priority for us in each destination and we use trusted transportation providers.

1. Select a room from the options provided and determine your exact travel dates. Please include the full legal names of all guests staying in the room as they appear on their passports (or will appear – passport numbers aren’t required to book). Please verify all of your information and dates before submitting.  Please ensure that you include the cell number that you will have with you on vacation so that the ground transportation company can communicate with you if necessary.

2. Submit the reservation form. Please note that this doesn’t book the vacation or charge your credit card – it just sends the information over to the Journeys team.  Your reservation will be emailed to you within 3 business days once it is made and your deposit is placed.  Your room isn’t reserved until the deposit has been placed.

3. If the room category you want is no longer available, please select “other” and place a note in the comments indicating the room category you want.  It will be requested from the resort which typically takes about 10 business days.  Once it is confirmed, you will receive an invoice to review and approve.  If it is not available, we will offer other available options.

5. The cost of the travel insurance is due at the time of deposit if you choose this option and is in addition to your deposit for the resort.  A quote will be sent once your reservation is set up so that you can see the pricing and policy information before purchasing.

Please check your spam for an email from Journeys.  If you still don’t see it, please contact us.

If guests sharing a room are paying with a separate credit card, each guest should fill out their own form & indicate the name of their roommate(s) in the notes section. 

If your room category name specifies the bedding (ex. Jr Suite King or Jr Suite Double), then you will get that type.  Many room categories don’t specify.  We note your special requests for bedding, which you will see indicated on your invoice, but these are not guaranteed.  Ultimately the resort assigns those upon check-in.

Yes, we will happily request the room from the resort, which will take approximately 10 business days.  As long as the resort has the room available, they will typically turn the room over to the group.  It just takes a little time for them to do the transfer and load it in our system, so we can book it for you.

We always request that our groups be placed close together, but the resort doesn’t guarantee it.  Rooms are assigned upon arrival at the resort.

Any time you want to make a payment towards your reservation, please fill out this payment form and your payment will be processed within 3 business days.  https://journeysinc.com/contact#payment

The invoice total is for everyone in the room.  Each guest is responsible for keeping track of what they owe for their portion of the room and submitting their payments accordingly.

Yes, it does.  If there were two adults in the room, the cost would go from a double to a single rate.  We can provide these costs to you if you need to make a change.

Changes can be made up until the final payment date.  A $50 non-refundable change fee is assessed for each change made to the reservation and any new guests will need to pay their own deposit.

Rooms will be offered at the group rate until the booking deadline.  At that point, the rooms will be released back to the resort.  If you decide to book after the booking deadline, we’re happy to request the room for you so that you’re included with the group.  The pricing will be at the current rates and availability is not guaranteed.

Yes, but they will pay the US rates offered for the group.  We are not able to offer travel insurance to guests outside of the US.

Your deposit is non-refundable. After your final payment date, the full payment is non-refundable.  Travel insurance is highly recommended to help protect your vacation investment.

The couple has chosen to set up a room block. If we did group air, all guests would need to be on the same plane, on the same dates, and from the same location. Because we know guests appreciate flexibility, we leave the air off.  Approximately two months before travel, your travel consultant will request your airline schedule from you to set up your ground transportation to/from the hotel.

Roundtrip airport transportation (the ride between the airport and hotel) is a service we include with your room package. To confirm this service for you, we must submit a complete list of passengers and flights to the transfer company at least 60 days before travel. We will be sending you emails about this so you can submit your flight itinerary to us. The transfers included will pick you up at the airport on the day we have you checking in at the resort and bring you back to the airport on the day we have you checking out. Deviations to dates and vehicle upgrades are available for an additional cost.   Guests arriving on the same flight are generally placed in the same vehicle.

This coverage is highly recommended, especially when traveling internationally. The resort won’t refund you because of flight delays/cancellations, illness, and other miscellaneous reasons.  A “cancel anytime” policy will be offered that will allow you to cancel for a non-covered reason and provide an 80% refund.

A quote will be provided once your reservation form is submitted. The quote and policy information will be sent to you for review before receiving the invoice. Once insurance is purchased, it is non-refundable.  If you have specific questions regarding coverage, please contact the insurance company directly.

Everyone (including children of ANY age) needs a valid passport book to travel with at least six months left before the passport expiration.  It is not necessary to have your passport at the time of booking.  However, you should apply for it immediately.

If you are not a US citizen or are traveling with a non-US passport, please consult with the destination’s tourist board or www.travel.state.gov for entry requirements.

TIP: Store copies of your passport on your phone.  Also, feel free to provide a copy to your travel advisor. 

Tours, departure taxes for Mexico and Costa Rica (usually about $10-15 per person payable at the airport), checked baggage fees for airlines, tips for airport transfers, room service, baggage handlers and tours, spa, etc.

Even though tips are technically included at all-inclusive resorts, we recommend bringing small bills (1’s and 5’s) to use for tipping here and there. Resort employees work hard and appreciate tips for excellent service. Your transfer/shuttle driver is not a resort employee and will expect a tip. We recommend $10-20 per person for a private ride or $1-2 per bag for a shared ride. Around the resort, we recommend $2-5 for each round of drinks at the bar, $5-10 per person for dinner service, $5 per day for housekeeping, etc. Do what you’re comfortable with and in response to the service you receive.

Please contact the wedding couple for these details.

It’s best to check the resort’s website for dress code requirements under the restaurant section.  Some restaurants may require pants and closed-toed shoes for men.

No, US dollars are accepted throughout the destination.