1. On the reservation form, enter each person's name and birthdate as it appears (or will appear) on their passport.
2. Deposits are non-refundable/non-transferable so we suggest only adding those you KNOW will be traveling. You can often add someone later depending on the room occupancy rules. The room rate will be adjusted to the new per person rate when applicable.
3. Guests sharing a room do have the option to pay separately.
4. Pricing with group rates will be provided during the booking process before you confirm your reservation.
5. Child Rates apply only when 2 paying adults are staying in the same room.
6. If your confirmation states "ON REQUEST," it means the room category isn't currently part of the room block. No worries! We will submit a request to the hotel and try to confirm your request ASAP. As soon as we hear back from the hotel, we will let you know.

We STRONGLY recommend that you purchase trip insurance. Your payments are non-refundable. Your only option for a refund, should you need to cancel, is via the travel insurance Cash Refund option. The insurance cost will be displayed within the booking process. Without insurance, the resort won't refund you because of flight delays/cancellations, illness, and other miscellaneous reasons.

If you need to cancel and have Cash Refund travel insurance, you will be due a full refund of payments made toward your trip, minus the cost of insurance and the deposit.

** You have 7 days from the date of deposit to add this insurance. The cost of the trip insurance is due at the time of booking your reservation.

** Eligibility: This plan is only available to U.S. residents (except Puerto Rico)

1. Choose your dates of travel and number of passengers. If you plan to book more than one room, be sure to book each room one at a time.
2. Select the hotel room type.
3. Select transfers. If you do not add transfers, you will be solely responsible for your transportation to and from the airport in the destination. If you prefer private transfers for only the guests in your room, select private transfers.
4. Select your Travel Protection option.
5. Provide traveler information.
6. In the Special Service Requests block enter the bedding configuration you prefer. (King or two beds). Bedding and special requests are not guaranteed and are at the resort's discretion at check-in.
7. Please ensure you choose the correct payment option. You can select the deposit option or to pay in full.
8. Once Journeys receives a confirmation of your booking, you will be sent an invoice showing your booking details and balance due. All communication about your reservation will come to you by way of an email. It's important to check your email often.

NOTE: Child rates apply only when 2 paying adults are staying in the same room.

You should purchase airfare to Cancun (CUN). We will request your flight info from you when it gets closer to travel, as we want to ensure that we have the most up-to-date schedule. In order to utilize the transfers provided as part of the package from the Cancun airport to your resort, your air schedule must be received by 08/07/2025; otherwise, the transfer will be forfeited. Round trip airport transfers apply only to Cancun (CUN) airport flights.

The remaining balance is due by May 26, 2025. If payment in full is not received by May 26, 2025, a late fee of $25 will be applied to the booking and the booking will automatically cancel with no refund by May 27, 2025. Arrangements can be made for a payment plan if you prefer or you may submit interim payments here.

• Booking deadline: 12/04/2024

• Final date to make reservation changes: 05/16/2025 (Contact your reservation specialist to make reservation changes.)

• Final Payment deadline: 05/26/2025

• Flight Schedules due: 08/07/2025

Madeleine La Paro

madeleine@journeysinc.com

(804) 567-6403